FAQ - Frequently asked questions
FAQ
1. What payment methods are accepted? We accept payments by credit card (Visa, MasterCard, American Express) as well as PayPal.
2. What are the estimated delivery times? Delivery times vary depending on your location. Typically, orders are shipped within 2-4 business days after order confirmation.
3. Do you offer international shipping? Yes, we ship to many countries around the world. Shipping costs and times may vary depending on the destination.
4. Can I return an item if I'm not satisfied? Yes, you can return unused items in their original packaging within 30 days of purchase for an exchange or refund, except for specifically excluded items such as perishable goods.
5. How can I track my order? You will receive a shipping confirmation email with a tracking number as soon as your order is shipped. This will allow you to track your package in real time.
6. What should I do if I receive a defective or damaged item? Contact us immediately at harmoneapro@gmail.com and we will help you solve the problem as soon as possible.
7. Do you offer any warranties on your products? Yes, we offer a standard 30-day warranty on all our products against manufacturing defects.
8. How can I contact you for any further questions? You can contact us by email at harmoneapro@gmail.com for any further questions. We strive to respond as soon as possible.
9. Can I change or cancel my order after I place it? We process orders quickly to ensure prompt shipping. If you need to change or cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.
10. Do you offer promotions or discounts? Yes, we regularly offer special promotions and discounts on our products. To be the first to know, subscribe to our newsletter or follow us on social media.
“Our mission is to create a lasting relationship with our customers by offering them quality products and impeccable customer service”
Harmonéa is a French company specializing in essential oil diffusers, combining refined design with perfect integration into all interior decoration styles. Our products maintain an optimal humidity level, thus improving air quality by reducing allergens and promoting an atmosphere of well-being and comfort.